Skip to main content

Bot settings

Common​

In common bot settings you can change the basic things, like name, url, domains and icon along with some smart preferences:

  • Pickup mode:
    • Auto - after the operator writes a message to a visitor the bot automatically turns off and the dialog is marked as picked up by this operator
    • Manual - the dialog can be picked up only from inside by pushing the Pick up button in the dialog nav. It also means that the operator can reply to messages along with the bot
  • Auto Resolve - in case the dialog is already picked up this field lets you control how much time from the operator’s last activity should pass before the dialog is marked as resolved and drops the operator
  • Auto Reset - time in which the active workflow will be dropped (in cases like when there’s unanswered question in the workflow and the visitor remains silent)
  • lowConfidenceThreshold (0-1) - this is a parameter in which the recognized intent is considered invalid (as a result a special trigger is executed)
    • 0 - almost unrecognized
    • 0.5 - 49% recognition will be considered invalid
    • 1 - completely recognized
  • Language

Members​

Here you can manage workspace team, change roles of the operators and their displayed names

Plugin​

This section is your helper when setting up your bot. You can play with the themes, configure title and subtitle, and the greatest thing is - every change is displayed in the preview window! After you’re done with playing around - just copy the code and paste it into your page. There, you’r all done!

Plugin API Under construction

Open plugin :

AktokWSC.open();

Show that the plugin is running :

AktokWSC.showProcessing();

Send event to GoogleAnalytics :

AktokWSC.ga(event, interm_conversion, click_aboutPlatform_button2,);

Snapshots​

Snapshots is an easy way to share fully set up bots between accounts and workspaces. Also it’s handy when you want to create backup and restore it later.

Keep in mind that a new and empty bot is preferred for restoring because this action will overwrite all Automation data!

Health and Logs​

  • Bot Health: In this section you can check some basic data about your bot
  • Test Intent: Here you can test intents and train your bot
  • Logs: .... Under construction